07525 700 567

Terms and Conditions for services and goods

Please read these terms and conditions carefully before using That's Pawfect Site operated by Pawfect Dog Services Ltd. Company Number: 9747314 . By accessing or using our Site, you agree to be legally bound by these terms and conditions as they may be modified and posted on our Site from time to time.


1. Read through these terms and conditions carefully before using this Site.

2. Print a copy for future reference.

3. Read our privacy policy section regarding your personal information.

If you have a comment, concern or complaint about a service or product you have purchased from us, please contact us via email at thatspawfect@gmail.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on 07525 700 567.


We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All product descriptions are approximate. Every effort is made to keep information regarding stock availability on the Site up to date. However, we do not guarantee that this is the case, or that stock will always be available.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.

This Site, any content contained herein and any contract brought into being as a result of usage of this Site are governed by and construed in accordance with law of the jurisdiction specified in the clause below and the parties to any such contract agree to submit to the exclusive jurisdiction of the courts as specified. All contracts are concluded in English. These terms and conditions do not affect your statutory rights.

Part A - Service agreement

That's Pawfect is fully insured, Criminal Record checked, and professionally qualified. We also have many years of experience through owning and caring for our own dogs. We are members of the Industry Trade Association NARPS - National Association of Registered Pet Sitters and Dog Walkers and abide by their code of conduct. Please do ask to see our certification for your own peace of mind.

1. Free Compulsory New Customer Consultation

Prior to providing any of our pet care services, all new customers are required to participate in and complete a free consultation session. Every dog has a unique personality, characteristics and some can have specific and special requirements. It is essential that we get to know everything about your dog to ensure we provide the best, professional care and attention they need. The consultation will last 45 - 90mins, will involve completing a couple of forms, one of which is our Service Agreement and, if appropriate, we usually include a short walk accompanied by you, their guardian.

2. Customer Obligations

That's Pawfect is fully insured and professionally trained to walk and take care of your dog/s. However, it is the owner's responsibility to disclose any important information about their dog/s character, personality traits and any areas of concerns that they may have eg: social anxieties/nervousness/aggression towards other dogs or humans, excessive barking and any health problems.

The Customer will be responsible for all medical expenses and damages resulting from any injury to That’s Pawfect, its employees and agents, or to other persons by the customers dog/s.

The Customer shall fully indemnify That’s Pawfect in respect of costs and damages arising from any claim from any person suffering either injury or death caused by the Customers dog/s.

All owners must ensure all their dogs are up to date with vaccinations, insurance, worming and flea/tick treatment and we may ask to see their vaccination log. Please note we are not liable for any vet bills and/ or 3rd party claims.

All dogs walked by us are kept on the lead. Whilst we take great care in providing a safe service, it is the legal responsibility of all dog owners to ensure their dogs personal microchip is kept up to date. 

We do not envisage any emergencies whilst your Pawfect pet is in our care but should the need arise, we will make every effort to contact you immediately. Please ensure you continue to provide us with up to date emergency contact details and any specific instructions.

Your dog's health and well-being is our key priority and therefore, whilst they are in our care, we reserve the right to make decisions about their health, providing that at all times it is in their best interest and following the advice of your preferred veterinary professional. You as the owner would be responsible for any veterinary costs incurred.

You hereby agree that we can photograph/video your dog/s and use the imagery for digital/social media and in other PR to help promote That’s Pawfect services and goods. You may withdraw your permission at any time for any future pictures / footage by letting us know in writing.

3.Booking and payment

Once we have carried out and administered your free consultation we are in a position to provide you with our pet care services. Where possible, all bookings to be made 7 days in advance. Any ad hoc bookings will need to be paid for in full at time of booking and are non-refundable unless the cancellation agreement is followed.

We take a 50% non-refundable deposit at the time of booking.

For any regular service requirements we can discuss and agree payment arrangements during your free consultation session.

Please note that for pet care services discount is capped at 25% to a maximum of a £100 and that there is a standard double rate charge for all bookings made on Bank Holidays including Christmas Day, Boxing Day, New Years Eve and Easter.
Please also note that any special offer discounts can not be used in conjunction with any standard package discounts.

The Customer agrees to reimburse That’s Pawfect for any additional fees for providing emergency care, as well as any expenses incurred for, without limitation, unexpected visits, transportation, housing, food or supplies on proof of a valid receipt.

4. Cancelling a booking

We require a minimum of 24 hours notice to cancel any service bookings. Failure to do so will result in full service costs incurred.

5.Termination of agreement

That’s Pawfect and their customers can cancel any service agreement at any time in writing giving 7 day’s notice. A 50% charge will be incurred if you choose not to use the services booked during your last week.

Part B - Provision of Goods Agreement

1.Ordering of Goods

You must be over 18 to place an order.

All orders are subject to acceptance and availability. You will be notified by email of any goods ordered that are not available and given the option to wait until the item is in stock or to cancel the order.

You are responsible to provide us with a valid email address so that we can contact you if necessary. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time prior to acceptance.

You shall be responsible for ensuring the accuracy of the details provided on the order form and we will not accept an order unless all details requested on the order form have been entered correctly.

A contract between you and us will take place when we accept your order by (i) debiting your credit or debit card, or (ii) despatching goods to you.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Please read our Privacy Policy.

We are entitled to refuse any order placed by you and will not be required to provide an explanation.


As the buyer, your goods will be delivered to you at the address provided on the order form. We can deliver to an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.

You will become the owner of goods you have ordered when they have been paid for and delivered to you.

Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. If, however, we are unable to deliver your goods by the date quoted for delivery, you shall be entitled to cancel the order at any time before delivery takes place.

3. Payment

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. Prices quoted are for delivery in the United Kingdom unless otherwise specified. Prices are in Pounds Sterling unless otherwise specified.

We reserve the right, by giving notice to you at any time before delivery, to increase the price of goods or services to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).

In the unlikely event of there being such an increase in the price of goods or services you shall be entitled to cancel the order at any time before delivery or performance.

In the unlikely event that the price or description of an item or service has been incorrectly advertised, we will contact you by email, telephone or post to ask whether you wish to proceed with your order with the correct price or description. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already despatched your order, we will not be obliged to supply products at the incorrect price or based on an incorrect description.

Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form. All types of cards accepted are listed on the home page and payment will be debited and cleared from your account before the despatch of goods to you.

By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form. Title to the goods will pass to you on delivery. We will issue you with an electronic receipt to your email address once the goods have been despatched.

When you pay for your order by credit or debit card, we carry out checks or 'authorisations' with the card issuer for security reasons. Should any problems occur with the authorisation of your card, we will contact you with further details.


4. Eligibility

To be eligible to purchase goods or services on this Site you must:

· if an individual, be 18 years of age or over; and

· stipulate a delivery in the United Kingdom (excluding the Channel Islands); and

· register your real name, address, phone number, email address and any other details requested.

If you are under 18, please ask an adult to contract on your behalf. By offering to purchase goods and services, you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

5. Returns, cancellations and substitutions

5.1 Returns

If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item.

All we ask is that you inform us by email or post and return the product within 10 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.

Returns must be made within 10 working days of delivery.

You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.


5.2 Cancellation

Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of the goods or services.

If you do cancel a contract, then you must notify us in writing by sending an email to that’spawfect@gmail.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it or a letter to 73 Jonathan Road, Trentham, Stoke-on-Trent, ST4 8LP. You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered until such time as the goods are either collected by us or delivered back to us by you. We will notify you of when we wish to collect the goods. The goods will be collected by us within 30 days of our receiving your cancellation notice and we will charge the cost of collecting the goods and will deduct this from any sum owed by us to you.

You also have the right to cancel your order prior to dispatch or performance within 7 days of placing it.


5.3 Damaged or faulty goods

We employ professional carriers. Nevertheless, you must examine goods on arrival. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition or which develops a fault within 3 months from delivery (other than due to normal wear and tear, failure to follow instructions or misuse).


Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).

If a product is damaged or faulty, please contact us at once and no later than 10 working days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request.

Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above under paragraph 5.1.

Please allow 30 days from receipt by us of your item for your refund to be processed or replacement item despatched.

We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.

Part C – Online Activity


1.E-Commerce Site

We attempt to ensure that the information available on this Site at any time is accurate. However, we will not be held liable for any errors or omissions. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

Products, services, prices and offers are only valid at the time they are published on our Site. All images should be used only as a guide or representation of the item.

All drawings, descriptive matter and specifications of goods and services on the Site are for the sole purpose of giving an approximate description of the goods and services.

We may also change, suspend or discontinue any aspect of the Site, including the availability of any features, information, database or content or restrict access to parts or all of the Site without notice or liability.

We reserve the right to:

1. modify or withdraw, temporarily or permanently, this Site (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Site; and/or

2. change the Conditions from time to time, and your continued use of the Site (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.

You may not use the Site for any of the following purposes:

1. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

2. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise;

3. breaches any relevant laws, regulations or code of practice;

4. gaining unauthorised access to other computer systems;

5. interfering with any other person's use or enjoyment of the Site;

6. breaching any laws concerning the use of public telecommunications networks;

7. interfering or disrupting networks or websites connected to the Site; and

8. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

We reserve the right to refuse to post material on the Site or to remove material already posted on the Site.


2.Liability and Indemnity

Notwithstanding any other provision in the Conditions, nothing in these Conditions will affect or limit your statutory rights; or will exclude or limit our liability for death or personal injury resulting from our negligence.


This Site is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to the Site, or any transaction that may be conducted on or through the Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.

You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Site and any information provided by you. You must bear the risk associated with the use of the Internet.

We will use reasonable endeavours to verify the accuracy of any information on the Site but make no representation or warranty of any kind expressed or implied statutory or otherwise regarding the contents or availability of the Site or that it will be timely or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Site and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Site.

We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you, the buyer, for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these Conditions by reason of any delay in performing, or any failure to perform, any of its obligations in relation to these Conditions, if the delay or failure was due to any cause beyond our reasonable control.

We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for:

1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

2. any loss of goodwill or reputation; or

3. any special or indirect losses suffered or incurred arising out of or in connection with the provision of any matter under the Conditions.

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Site or any other person accessing the Site using your Personal Information with your authority.

This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

3.Force Majeure

We shall have no liability for delays or failures in delivery or services resulting from force majeure, including but not limited to, war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.