This website is operated by That’s Pawfect. That’s Pawfect is the trading name of Pawfect Dog Services Ltd, Company Number: 9747314.
Here at That’s Pawfect we take your privacy very seriously and urge you to read this policy very carefully as it contains important information about us and the following:
v Information we collect about you, our users
v What we do with that information
v Who we may share it with
Who are we?
That’s Pawfect (‘we’ or ‘us’) is a ‘data controller’ for the purposes of the Data Protection Act 1998. We are responsible for and control the process of any personal information we collect from you, the ‘user’.
What information do we collect?
1) Personal information you provide to us:
We need to gather certain personal information from you when you contact or interact with us. This enables us to provide you with the best service possible.
We will only ever collect relevant information that helps us provide our products and service es to you. We will only keep your information for as long as is legally required for the following purposes:
v Legitimate business activities
v Auditing and regulatory purposes
2) We collect the following information you provide to us:
The information you provide may include your name, address, email, contact telephone numbers, social media details, credit card details (where required), alternative delivery address details (where required), personal information about your pets including photographs, security information about your home (eg: alarm codes/access codes) and emergency contact details.
3) Examples of when we may collect this information:
When you contact us directly, commission any of our pet care services, purchase any pet products, submit details through this site; enter any competitions, promotions or surveys, sign up to subscriptions, submit any reviews of products and services and when you report a problem with the site.
4) Personal information on third parties you provide to us:
Any information you provide us on another person, you confirm that they have appointed you to act on their behalf to disclose their personal information and that you have agreed to the following:
v You consent on their behalf to the processing of their personal data
v You shall receive and accept any data protection notices on their behalf
Cookies and similar technologies
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (eg a computer or smartphone) when you access our website. It allows our website to recognise that your device and store some information about your preferences or past actions. Similar technologies include web beacons, action tags, local shared objects (flash cookies) and single-pixel gifs.
The information collected allows us to build a profile of our users. Some of this information may be aggregated or statistical which means we are not able to identify you personally. You can set your browser not to accept cookies and details on how to do this can be found via the links provide below. However in doing so there may be some functions of our site that will not work as a result.
How we use the information we collect:
v To carry out obligations arising from any contracts entered into between you and us and to provide you with the information, products and services you require from us
v To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
v To notify you about any changes to our products and services
v To ensure that content from our site is presented in the most effective manner for you and your computer
Who your information may be shared with:
We do not share your information with any third parties. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Links to other websites:
Keeping your information secure:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
However, whilst we use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security and integrity of any personal data that is transferred form you, or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
What rights do you have?
Right to request a copy of your information:
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some, or all of it, please:
v Email or write to us
v Let us have proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill) and
v Let us know the specific information you want a copy of, including any account or reference numbers
Right to correct any mistakes in your information:
You can request us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
v Contact us
v Let us have enough information to identify you (ref/account number, user name, registration details) and
v Let us know the information that is incorrect and what it should be replaced with
Right to ask us to stop contacting you:
v Email, call or write to us
v Let us have proof of your identity and address (see list above)
v Let us know what method of contact you are not happy with, if you are unhappy with certain ways of contacting you (eg: you may be happy for us to contact you by email or text but not by telephone)
From time to time we may also have other methods to unsubscribe from any other marketing, including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe where marketing information may still be received whilst your request is being processed.
Within the UK, organisations can use personal information where the benefits of doing so are not outweighed by the interests or fundamental rights or freedoms of individuals. The law calls this the “Legitimate Interests” basis for processing. We rely on this basis for processing personal data for the following benefits:
v Ongoing service provision – When the service we provide you expires or is due for renewal, we will contact you beforehand to notify you of this so you can advise whether you wish to continue with the service
v Maintaining our records and other administrative purposes – We always strive to provide the most accurate information to our customers
v Invitations to feature in our newsletter. From time to time we may contact you to see if you would like to feature in the newsletter, it is entirely up to you whether you choose to do.
If you have any questions about this policy or the information we hold about you, please contact us by:
Post: To Pawfect Dog Services Ltd, 73 Jonathan Road, Trentham, Staffordshire, ST4 8LP